Our company is seeking a qualified and dedicated Field Service Technician / Field Service Engineer with expertise in Fused Filament Fabrication (FFF) 3D printing technology. 

As a Field Service Technician / Field Service Engineer - 3D Printers, you will be responsible for providing top-notch on-site support and knowledge transfer to direct customers and dealers, increasing customer satisfaction through effective issue resolution. 
With your expertise and service, you will ensure sustainable machine utilization.

Your Responsibilities 

• Installation and Commissioning:
  • You will install and configure FFF 3D printing machines on-site at the customer's location (primarily within Europe) or provide remote support to our dealers.
  • You will ensure that the machines are functioning correctly and that all necessary settings have been configured.
• Maintenance and Repair:
  • You will conduct regular maintenance visits to ensure the performance and reliability of the machines.
  • You will diagnose and address technical issues, perform repairs, and replace defective parts. 
  • Maintenance and service of our 3D printers on different BigRep sites.
• Remote Customer Support:
  • You will assist BigRep & HAGE3D customer or partner inquiries (via telephone or our ticket system) when not traveling.
• Customer Training:
  • You will independently conduct customer training on proper printer operation and explain maintenance procedures. You will assist our BigRep ACADEMY in creating training materials and eLearning programs using your extensive technical knowledge.
• Documentation:
  • You will maintain detailed records of installations, maintenance, repairs, and training sessions and independently update the customer database. You will also support colleagues at BigRep ACADEMY in creating how-to guides for our Customer Knowledge Base.
• Spare Parts Management & Travel Planning:
  • You’ll create quotes for Spare Parts & Services independently in our CRM or ERP System
  • You will efficiently and independently plan your travel and on-site spare parts requirements through our booking system.
  • You will ensure that you have the necessary spare parts in hand for quick repairs.

 
Ownership & Responsibilities: 

• Increase customer satisfaction level and positive customer experience
• Create a service report after every visit as a good documentation for BigRep
• Shares experiences with the entire Global Customer Experience Team with proper documentation